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How roya378 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use roya378, how we use it, and the choices you have over it — including data tied to your DANA, OVO or GoPay wallet connections.

Account data protectionDANA, OVO, GoPay wallet data handled separatelyNo third-party data salesYour right to access or delete dataIndonesia-region scope
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roya378 How roya378 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct or remove your personal data, or if you have any question about how roya378 handles your information, our support team can help. Reach out through any of the channels below and include your registered account email so we can verify your identity before processing any data request.

Live Chat Open the chat window inside your roya378 account to raise a privacy request directly. Confirm your registered email so our team can locate and verify your account data quickly.
Email Support Send your privacy query to our dedicated support address. Include your account ID and the specific data action you are requesting — access, correction or deletion — so we can process it without delay.
Account Help Centre Log in, go to Account Settings, and open the Help section. From there you can submit a formal data request that is routed directly to our privacy team for review.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

roya378 applies a layered approach to protecting the data you share with us. SSL encryption covers all data in transit, and access to stored account records is restricted to staff who need it to carry out their role. Below are the four core areas of our data practice — what we do, why we do it, and what it means for you.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your last game category. You can clear cookies from your browser at any time, but doing so will reset your active session and any saved lobby preferences.

Account Security Measures

Login attempts trigger OTP verification sent to your registered phone number. If we detect a new device or an unusual IP address, additional verification is required before access is granted to your account and linked wallets.

Data Retention Period

We keep account and transaction records for as long as your account is active and for a further period as required by applicable law. After you close your account, anonymised transaction data may be retained for compliance purposes only.

Your Right to Request Changes

You can request access to your stored data, ask us to correct inaccurate details, or request deletion of your account data — subject to legal retention requirements. Submit requests via live chat or email with your account ID included.

Common Questions About Your Privacy on roya378

These are the questions we hear most often about data, privacy and your account rights. If your question is not covered here, reach out through live chat or account support.

We collect your name, email, phone number and the wallet reference from the e-wallet you use — DANA, OVO or GoPay. We also log your device type and IP address at the time of registration for security purposes.

Your wallet identifier is shared only with the payment processor needed to complete your transaction. We do not share it with advertisers or unrelated third parties under any circumstances.

Log in to your account, go to Account Settings and open the Help section, or contact us via live chat. Include your registered email and we will process your data access request as required by applicable law.

Yes. You can request deletion through live chat or email support. Some transaction records may be retained for a legal compliance period even after deletion, as required under applicable local regulations.

Every new login from an unrecognised device triggers OTP verification to your registered phone number. SSL encryption protects all data sent between your device and our servers during your session.

We use session and preference cookies to keep your lobby state active. You can clear or block cookies in your browser settings, but this will end your current session and reset saved preferences in the lobby.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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