Reference

Terms and Conditions That Govern Your roya378 Account

These terms set the rules for every account action you take on roya378 — from opening your wallet to placing a bet or requesting a withdrawal via DANA, OVO, or GoPay.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyIndonesia-region access
roya378 Terms and Conditions That Govern Your roya378 Account
HOW WE HANDLE ACCOUNTS

Security, Data and Account Integrity on roya378

We apply the same account standards to every wallet type — DANA, OVO, or GoPay — and every region we serve. Here is how we handle the areas that matter most under these terms.

Data Handling

Account data you submit during registration is used only for identity verification and wallet processing. We do not sell your personal data to third-party marketing services.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Retention and Deletion

We retain account records for the period required under applicable financial and platform regulations. You may request account closure by contacting support; wallet balances must be withdrawn first.

Terms Change Requests

If you disagree with a terms update, you have the right to close your account before the update takes effect. Contact live chat to initiate a clean closure and final GoPay or DANA payout.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team can walk you through the relevant clause. Whether it's a wallet verification hold on your OVO withdrawal or a question about account eligibility, reach out through any of the channels below.

Live Chat Open the chat icon inside your account dashboard. Our team handles terms queries, wallet holds, and account status questions through this channel.
Email Support Send your query to our support address with your account ID included. We respond to terms-related tickets, including DANA and GoPay dispute requests.
Help Centre The Help Centre covers common terms questions — account verification steps, withdrawal conditions, and what triggers a review of your wallet activity.

Frequently Asked Questions About These Terms

These are the questions we get most often about account rules, wallet conditions, and eligibility. If yours is not here, contact us through live chat with your account ID ready.

These terms apply to every person who registers an account on roya378. Access is available only where permitted by local law in your region, including Indonesia where local regulations apply.

No. Wallet accounts used for deposits must match the name on your roya378 account. Mismatched wallets may result in a hold on your withdrawal until verification is completed.

Operating multiple accounts is a breach of these terms. If detected, all linked accounts may be suspended and wallet balances held pending a review of activity.

Send a data request via email support with your account ID. We will compile your registration and transaction records and respond within a reasonable timeframe under applicable rules.

Yes. All wallet withdrawals — GoPay, DANA, or OVO — are subject to the same identity verification step and the same withdrawal conditions outlined in these terms.

We may notify you by email or in-account message when significant changes are made. Checking this page periodically is also the direct way to stay current on any revision.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.